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How can I contact Fire Farm directly?
Fire Farm customer service is available from 8am to 4pm CST, Monday through Friday. Please contact us at 563-245-3515 or Info@FireFarm.com. You may also make requests via fax at 563-245-3516.

How can I obtain a catalog of Fire Farm products?
Please make your requests through the Literature page on the website, fax 563-245-3516, or download the catalog here.

Are material samples available?
Yes, there are stock samples available for all the stock products in the Fire Farm line. You can request samples by emailing Info@FireFarm.com or faxing 563-245-3516. Please visit our Stock Finishes page. Custom material samples are available to the trade upon request.

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Can I buy products directly from Fire Farm?
Yes! Whether you're a consumer, designer, architect, lighting showroom, electrical distributor, or a furniture retailer, we have accounts available to everyone. Sign up at the My Account section of the website. To receive a professional or distributor discount, you will need to provide the necessary information for us to confirm your status and apply the appropriate discount. This process is performed manually and may require a few days to complete. You will be notified by email of your discount and login.

Does Fire Farm provide a quantity discount?
Fire Farm does offer quantity discount pricing. Please contact us at Orders@FireFarm.com, by phone at 563-245-3515, or by fax at 563-245-3516 with your request.

Does Fire Farm have a minimum order policy?
No.

Where else can I buy Fire Farm products?
Fire Farm products can be found in select furniture, lighting and home lifestyle stores throughout the country. Our products are also available at other online retail sites or through your interior designer. Please contact us at Info@FireFarm.com, by phone at 563-245-3515, or by fax at 563-245-3516 for a distributor in your area.

What is Fire Farm's production lead time?
In most cases, our stock product lead time is 2-4 weeks, however many items often ship sooner. Custom fabrication may require more time to complete. Please contact our factory if shipping deadlines are an issue, and we will do our best to accommodate your needs.

How does Fire Farm ship?
Small package orders ship by United Parcel Service. Other small package services may be available for an additional handling charge. Please contact the factory directly with your needs. Larger scale or volume orders are usually crated or assembled on a pallet and shipped by motor freight.

What type of payment do you accept?
Visa and Mastercard are accepted for website orders. Other payment options may be available for orders placed directly with the factory. Please contact us at Orders@FireFarm.com, by phone at 563-245-3515, or by fax at 563-245-3516 with your request.

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Does Fire Farm offer custom fabrication services?
Yes! Fire Farm is available for lighting consultation, custom design and fabrication. Special finishes, cord length and lamping may be available upon request. Visit the Custom Fabrication section of the website to send us a quote request or fax your specifications to 563-245-3516.

Can I modify one of Fire Farm's current products to my specifications?
Yes! We can make simple changes such as fabric, cord length, paint color or more involved changes such as size. We can also manifest your orignal designs to any scale.

Does Fire Farm have finish samples available that are specific to custom orders?
Yes, we have samples available of custom fabric, acrylic and paint finishes that are used on custom orders. Due to the high volume of requests for our custom samples and the difficulty in acquiring additional sets from our vendors a credit card number is required for a deposit. The card will be charged $25 if the samples are not returned within 30 days.

How can I request a quote for a custom fabrication?
Please visit the Custom Fabrication section of the website to fill out a custom quote request, or fax your specifications to 563-245-3516.

Please see the Custom Fabricaton pages for more details.

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Can fabric shades be washed?
Fire Farm recommends dry cleaning all fabric shades.

How do I clean the paint finish?
Most marks can be removed with a damp cloth.

How do I clean my paper or plastic shade?
Dust can be removed using a vacuum with a brush attachment. Marks may be removed with an art gum eraser and gentle pressure.

Will the metal mesh shades change color?
The metal mesh used in our shades is made from solid stainless steel, copper and brass uncoated wire. The stainless steel will retain its original color while the non-ferrous brass and copper will acquire a natural patina from environmental oxidation over time. This usually manifests itself as a pleasant 'mellowing' and darkening of the shade over several years.

Is there a way to speed up or slow down the patina of the brass and copper metal mesh?
Exposing to corrosive atmospheric elements will accelerate the acquisition of the natural patina. Handling the shades with bare hands can leave oils on the shade from your fingers that may accelerate the patina process unevenly in those areas. At present there is no successful process for applying a protective coating or sealant to the mesh.

Can the metal mesh be cleaned?
Metal mesh shades should not be cleaned with any chemicals as this will very likely permanently discolor your shade in an unacceptable manner. Mesh shades can be lightly dusted with a dry rag or vacuum with a brush attachment. Remember to always wear gloves when handling the metal mesh to avoid transfer of discoloring oils from your hands.

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Are Fire Farm products UL and/or CSA approved?
Fire Farm products are UL and/or CSA approved for USA and Canada. Our fixtures are suitable for dry and damp commercial and residential applications.

Do Fire Farm wall sconces meet American with Disabilities Act (ADA) standards?
Yes, many of Fire Farm's stock product wall sconces meet ADA standards. Refer to the Wall Sconce section of the website or your catalog to find those that meet the ADA requirement of a maximum extension of 4 inches from the wall. 

Please see the Terms & Conditions page for more details.

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