Fire Farm Product FAQ

CONTACT 

How can I contact Fire Farm directly?

Fire Farm customer service is available from 8am to 4pm CST, Monday through Friday. Please contact us at 563-245-3515 or Contact@FireFarm.com. You may also make requests via fax at 563-245-3516.

ORDERING 

Can I buy products directly from Fire Farm?

Yes! Whether you're a consumer, designer, architect, lighting showroom, electrical distributor, or a furniture retailer, we have accounts available to everyone. Register for Your Account under the Connect Tab. To receive a professional discount, you will need to provide the necessary information for us to confirm your status. This process is performed manually and may require a few days to complete and you will be notified by email. Please do not share your account information.

Does Fire Farm have a minimum order policy?

No.

Where else can I buy Fire Farm products?

Fire Farm products can be purchased through your design professional or you may contact Fire Farm directly.

What is Fire Farm's production lead time?

In most cases, our non-custom product lead time is 2-4 weeks. Custom fabrication requires more time to complete and our standard lead time is 10-12 weeks. Please contact Fire Farm if shipping deadlines are an issue, and we will do our best to accommodate your needs.

How does Fire Farm ship?

Small package orders ship by United Parcel Service. Other small package services may be available for an additional handling charge. Please contact the factory directly with your needs. Larger scale or volume orders are usually crated or assembled on a pallet and shipped by motor freight.

Can I modify a product line item?

Yes, in most cases product line items can be modified for a reasonable charge. Powder coat finishes and cord lengths are among our most frequent requests. We can also customize most product line designs.

What type of payment do you accept?

Visa, Mastercard and checks are accepted. In some cases, a wire transfer may be required.

CUSTOM SERVICES 

See Fire Farm Custom Terms & Conditions here.

Does Fire Farm offer custom fabrication services?

Yes! Fire Farm is available for lighting consultation, custom design and fabrication. Special finishes, cord length and lamping may be available upon request for our production line items. Visit the Request a Quote form to send us a quote request or fax your specifications to 563-245-3516.

Does Fire Farm have finish samples available that are specific to custom orders?

Yes, we can usually provide samples for custom fabric, acrylic and paint finishes that are used on custom orders. You can request samples by emailing Contact@FireFarm.com or faxing 563-245-3516.

How can I request a quote for a custom fabrication?

Please visit the Request a Quote page, or fax your specifications to 563-245-3516.

MATERIAL CARE 

Can fabric shades be washed?

Fire Farm recommends dry cleaning all fabric shades. Fire Farm does NOT recommend washing any shade.

How do I clean the paint finish?

Most marks can be removed with a damp cloth.

How do I clean my paper or plastic shade?

Dust can be removed using a vacuum with a brush attachment. Marks may be removed with an art gum eraser and gentle pressure.

Will the metal mesh shades change color?

The metal mesh used in our shades is made from solid stainless steel, bronze or brass uncoated wire. The stainless steel will retain its original color while the non-ferrous brass and bronze will acquire a natural patina from environmental oxidation over time. This usually manifests itself as a pleasant 'mellowing' and darkening of the shade over several years.

Is there a way to speed up or slow down the patina of the brass and copper metal mesh?

Exposing to corrosive atmospheric elements will accelerate the acquisition of the natural patina. Handling the shades with bare hands can leave oils on the shade from your fingers that may accelerate the patina process unevenly in those areas. At present there is no successful process for applying a protective coating or sealant to the mesh.

Can the metal mesh be cleaned?

Metal mesh shades should not be cleaned with any chemicals as this will very likely permanently discolor your shade in an unacceptable manner. Mesh shades can be lightly dusted with a dry rag or vacuum with a brush attachment. Remember to always wear gloves when handling the metal mesh to avoid transfer of discoloring oils from your hands.

 

CERTIFICATIONS 

Are Fire Farm products UL and/or CSA approved?

Fire Farm products are UL and/or CSA approved for USA, Canada, and Mexico. Our fixtures are suitable for dry commercial and residential applications.

Do Fire Farm wall sconces meet American with Disabilities Act (ADA) standards?

Yes, many of Fire Farm's stock product wall sconces meet ADA standards. Refer to the Wall Mounted section of the website or your catalog to find those that meet the ADA requirement of a maximum extension of 4 inches from the wall when mounted lower than 84 inches from the floor. Please contact Fire Farm to see if your non-ADA sconce choice can be modified to meet ADA standards.

Please see the Terms & Conditions page for more details.