Terms and Conditions: PRODUCT SALES
: : Your use of this website or purchase of products from Fire Farm, Inc. constitutes your agreement to be bound by the following terms and conditions. These terms and conditions are subject to change from time to time without prior notice. After such a change, your use of the website or Purchase of Products from Fire Farm, Inc. constitutes your agreement to be bound by the changed terms and conditions. You should therefore be sure to review these terms and conditions each time you log on to our website or before you place an order for products from Fire Farm Inc.
Fire Farm, Inc. reserves the right to establish or modify the general published Terms and Conditions for specific customers or purposes at its sole discretion.
All content included on this website, such as product design, text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software is the property of Fire Farm, Inc. and protected by United States and international copyright laws. Fire Farm, Inc. retains the right to reproduce in part or in whole any design submitted for custom fabrication.
The compilation of all content on this website is the exclusive property of Fire Farm, Inc. and protected by U. S. and international copyright laws. All software used on this site is the property of Fire Farm, Inc. or its software suppliers and protected by United States and international copyright laws.
Fire Farm, Inc. grants you a limited license to access and make personal use of this website and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Fire Farm, Inc. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Fire Farm, Inc. You may not frame or utilize framing techniques to enclose any trademark, logo or other proprietary information (including images, text, page layout, or form) of Fire Farm, Inc. and our affiliates without express written consent. You may not use any meta-tags or any other "hidden text" utilizing Fire Farm, Inc. name or trademarks without the express written consent of Fire Farm, Inc. Any unauthorized use terminates the permission or license granted by Fire Farm, Inc. You are granted a limited, revocable and nonexclusive right to create a hyperlink to the home page of Fire Farm, Inc. so long as the link does not portray Fire Farm, Inc. its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Fire Farm, Inc. logo or other proprietary graphic or trademark as part of the link without express written permission.
You may submit any images, inquiries or comments to us at: Fire Farm, Inc., Customer Service, PO Box 458, Elkader, Iowa 52043. All submissions shall be and remain the exclusive property of Fire Farm, Inc., and such submissions constitute an agreement to Fire Farm, Inc., of all worldwide rights, titles and interests in any intellectual property rights which may exist in the submission. As a result, Fire Farm, Inc., will be entitled to use any material which is submitted by you for any purpose and without compensation to you in any way.
Fire Farm, Inc. attempts to ensure that the content on this website is complete and current. As indicated in the disclaimers set forth below, Fire Farm, Inc. does not guarantee that the information contained on this website will not contain errors, inaccuracies or omissions. Such errors, inaccuracies or omissions may relate to price or to product description or availability. Fire Farm, Inc. reserves the right to correct any error, inaccuracy or omission or to change or update the content without prior notice to you. Further, Fire Farm, Inc. reserves the right to refuse or cancel any orders containing any error, inaccuracy or omission, whether or not the order has been submitted, confirmed and/or your credit card has been charged. If your credit card has been charged for the purchase, and your order is canceled, Fire Farm, Inc. shall issue a credit to your credit card.
Limitation of Liability and Disclaimer
All content used on this website, including, but not limited to, any advice that may be given to you over this website is at your own risk. Fire Farm, Inc. disclaims, and you hereby waive, any and all warranties and liabilities of Fire Farm, Inc., whether express or implied, arising by operation of law or otherwise, with respect to this website and any content on this website, including, but not limited to, any: (A) implied warranty of merchantability or fitness for a particular purpose; (B) implied warranty and (C) claim in tort (including negligence of non-infringement).
In no event shall Fire Farm, Inc., its directors, officers, employees, affiliates, successors or assigns or other representatives be liable, whether in contract, warranty, tort (including negligence, whether active, passive or imputed), product liability, strict liability or other theory, to you or any other person for any damages (including without limitation, any direct, indirect, incidental, special, exemplary, punitive or consequential damages) arising out of or in connection with any use of, inability to use, or results of use of this website or any content on this website, even if Fire Farm, Inc. or its representative has been advised of the possibility of such damages without limiting the foregoing. You acknowledge that Fire Farm, Inc. does not represent or warrant that this website will be accessible without interruption or that this website or the server that makes this website available are free of errors, defects, design flaws, omissions, viruses or other harmful components.
If you are dissatisfied with this website and the content therein, or the terms and conditions, your sole and exclusive remedy is to discontinue use of this website. Some jurisdictions prohibit the exclusion or limitation of liability for certain types of damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you and you might have additional rights.
Links to Third Party Websites
The laws of the State of Iowa govern these disclaimers and the terms and conditions set forth above without giving any effect to any principles of conflicts of law.
You agree to defend, indemnify and hold Fire Farm, Inc. harmless from and against any and all claims, damages, costs and expenses, including attorney's fees arising from or related to your use of this website.
Commitment to Children's Privacy
Protecting the online privacy of the very young is especially important. For that reason, Fire Farm, Inc. voluntarily complies with the Children's Online Privacy Protection Act of 1998 and the US Federal Trade Commission's Children's Online Privacy Protection Rule. (16 C.F.R. Part 312). We neither collect nor maintain information at our site from those actually known to be under the age of 13, nor is any part of our site directed to children under the age of 13.
In a few areas on our website, we ask you to provide information that will enable us to enhance your site visit or to follow up with you after your visit. It is optional for you to participate.
We receive your information when you:
- Place an order
- Subscribe to regularly scheduled e-mails
- Sign up for one of our services
- Participate in a sweepstakes or other promotional offer
- Provide feedback in an e-mail
We may ask for your name, e-mail address, phone number, address, age, type of business, customer number, credit card number and expiration date. We may also request personal preference information that is needed to register or subscribe you to services or offers, or make product recommendations.
Use of Information
Information about our customers is an important part of our business, and we do not sell it to others. Name, address, phone number, customer number, and credit card information are used to ship and bill orders and for future marketing purposes. In addition, phone number and customer number are used in case there is a problem with your order and customer service needs to contact you. In any communication, be sure to include your name, mailing address, and customer account number.
We also gather data on visitors' movements through our sites. This information is used to improve our service to you and to administer our websites. Data on visitors' home servers is aggregated for internal review. The aggregate information on what pages are visited is used to improve the site content and also for error tracking purposes related to the functioning of the site.
Persons who communicate with Fire Farm, Inc. and therefore supply Fire Farm, Inc. with an e-mail address may receive future communications from us by e-mail. You can unsubscribe at any time by e-mailing your request to Contact@FireFarm.com. Simply state "Unsubscribe" in the body of the message.
Finally, please note that we also offer links to other third party sites and services. Be aware that these outside parties operate under their own privacy and security policies, and Fire Farm, Inc. has no responsibility or liability for these independent policies or actions. All internal/external Fire Farm, Inc. parties, such as employees, agents, and contractors are similarly bound by these privacy and security policies.
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account and password.
Encryption is a process by which we use software to scramble sensitive information while it is in transit to Fire Farm, Inc. We use Secure Socket Layering (SSL). SSL technology is the industry standard for secure online transactions. It is based on a key that has two different parts: public and private.
The public part of the key is distributed to those you want to communicate with. The private part is for recipients' use only. When you send personal information to us, you use our public key to encrypt your personal information. That means if your information is intercepted during the transmission, it is scrambled and very difficult to decrypt. Once we receive your encrypted personal information, we use the private part of our key to decode it.
To check the security of your connection, look at the lower left-hand corner of your browser window when you proceed to checkout. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL line of your browser. If you have accessed a secure server, the first characters of the site's address should change from "http" to "https". All your ordering information -- including your name, address and credit card number -- is encrypted using a secure server for maximum security. Your credit card and billing information cannot be read as it travels to our ordering system.
WARRANTY & RETURNS
The warranty only covers products installed and maintained in accordance with the instructions provided and no warranty is made with respect to any of our products that are otherwise installed or maintained. Defects or failures arising during shipment or due to alteration, installation, misuse, negligence, repair, accident, theft, defective maintenance, damage by and actions of others, acts of God, or where adequate care has not been taken to prevent damage to the product shall not be covered by this warranty. The warranty does not cover products that have been exposed to corrosive environments, or where operating temperatures fall below 30 degrees F or exceed 100 degrees F. Due to the unsuitability of many cleaning agents such aspects of our products as could be damaged by their use, for example glass finishes, metal meshes, paper and cloth shades are specifically excluded from the terms of this warranty. This warranty does not cover labor, shipping costs, removal or installation, compatibility with installed lighting control systems. This warranty does not cover any product not expressly designated a Fire Farm, Inc. OEM product when it is used as a component of and/or a finished good for a manufactured primary product without the prior written approval of Fire Farm, Inc. Modifications or alterations to Fire Farm, Inc. products voids this warranty and Underwriters Laboratories certification. This warranty covers, and Fire Farm, Inc. is liable for only that warranty coverage and damages specifically detailed above during and after the warranty period.
If you discover a defect or malfunction during the period to which this warranty applies, repair or replacement is subject to the proper notification and consent of Fire Farm, Inc.
Defective components will be replaced by Fire Farm, Inc. as outlined by the above warranty.
Fire Farm, Inc. products are FCA/FOB Elkader Iowa. For transit-related damage, you must notify carrier prior to acceptance of shipment. Please file the claim directly with the carrier. Be sure to notify the carrier and Fire Farm, Inc. immediately to report the damage. Please keep all packing materials for carrier inspection and photos of the shipment packaging as it was received and the damage to the contents within. Claims for damage must be made to Fire Farm, Inc. within 3 business days after receipt of goods.
Fire Farm reserves the right to make modifications to these policies at any time in the future.
Within 30 days of the receipt of your order, you may return for a refund, less a 25% restocking fee and the initial shipping cost, any lighting fixture or related product that has not been used or installed, is in its original box, and is in resalable condition.
The following types of orders and charges do not qualify for returns or refund:
- Large orders: See next section.
- Light bulbs and parts do not qualify for returns unless the error was the fault of Fire Farm, Inc.
- Items not purchased from Fire Farm, Inc.
- Custom orders or products that have been built to order.
- Special Purchases, such as: Inventory Sale Items, Custom Quotes, Special Discounts and the like.
- Shipping charges
- Rush charges and deposits
Return Policy for "Large Orders"
Orders containing a quantity of 10 or more of a single item or orders that have a total invoice cost of over $2000 are classified by Fire Farm, Inc. as "Large Orders". Large Orders are not eligible for return. If you are purchasing a large quantity of an item we recommend first purchasing a sample to make sure that the product meets your requirements and that you are completely satisfied with the product. It is the customer's responsibility to make sure they have all the necessary information and that all their questions have been answered before their order is placed.
How to Return Products
To initiate a return, simply call us at 563-245-3515. A Fire Farm, Inc. customer service representative will issue a Return Merchandise Number (RMA#), provide return shipment instructions, and assist you with all other return questions. Returns must include the original box, packaging, and accessories. After receiving the Return Merchandise Authorization Number, the customer will have 30 days in which to return the product to Fire Farm, Inc. After 30 days, the Return Authorization will expire and no replacements or refunds will be given. No RMA#s will be issued for products shipped more than 6 months prior to the request of return.
- The fixture must be enclosed in the original box with sufficient packaging material and have a Return Merchandise Number (RMA#), issued by Fire Farm, Inc., on the returned box. PRODUCTS WILL NOT BE ACCEPTED WITHOUT A RMA#.
- Please include a copy of the original packing slip, order acknowledgement or invoice inside the package with the RMA# written on it.
- Returns must be shipped prepaid and insured directly to Fire Farm, Inc. by UPS or FedEx, not by US Postal Service. If the return or exchange is due to a Fire Farm, Inc. error, we will reimburse the cost of shipping. Call tags will not be issued.
Ship returns to:
Fire Farm, Inc.
104 First St. SW
Elkader, Iowa 52043
Please allow 3 weeks for your return to be processed.
Products that are Damaged During Return Shipment
If the product is damaged during shipment back to Fire Farm, Inc., Fire Farm, Inc. will not be able to issue the customer a refund or credit for the product. We will inform the customer via email that the item(s) was received damaged and we will hold the damaged product up to 45 days. It is the customer's responsibility to file a claim with the shipping carrier and to instruct Fire Farm, Inc. concerning the disposition of the damaged product. If Fire Farm, Inc. has not received notification or response from the customer within 45 days, the item will be field destroyed.
The customer will be notified by credit memo once we have received the returned item and inspected the item for damage. This credit may be applied to open invoices within one year of the return. Please note that we will refund shipping costs only if the return is a result of our error. Rush charges and deposits are not refundable.
All credits will be issued to the card used for the original purchase.
Acceptance of a sales order shall bind buyer to all policies published by Fire Farm, Inc. at time of sale. Fire Farm, Inc. published policies shall govern in the event of conflict with Buyer's policies unless Fire Farm, Inc. accepts changes in writing.
Custom orders require a 50% Non-Refundable Deposit with balance plus freight charges due prior to shipping. Fire Farm, Inc. retains the right to reproduce in part or in whole any design submitted for custom fabrication. See Custom Terms & Conditions.
Price quotations are valid for 30 days.
Fax or Mail Orders
An Order Acknowledgment will be sent out after receipt of purchase order. Customers must review and notify Fire Farm of any corrections to acknowledged orders within 24 hours.
We always endeavor to ship complete orders. In the instance where an incomplete order is shipped, backordered items will remain open and will be shipped as they are ready unless cancelled in writing by the customer prior to shipment.
Unshipped items can be cancelled as long as the item was not manufactured specifically for you.
"Large Orders" containing a quantity of 10 or more of a single item and orders that have a total invoice cost of over $2000 will be subject to a 50% cancellation fee if production has already commenced for the order.
Order Payment Terms
Visa, Mastercard, Discover, American Express or checks are accepted. In some cases, a wire transfer may be required. Orders exceeding $2000 require a non-refundable 50% deposit prior to processing with balance due upon completion and prior to shipment. Credit card payments over $2,000.00 may be subject to a 5% service fee. All prices and professional discounts are subject to change without prior notice. Overdue accounts are subject to a $35.00 late payment fee and the application of finance charges equal to 1.5% APR of the open amount to be applied monthly. Credit privileges may be revoked on overdue accounts. A $25.00 service charge will be applied to account for returned checks.
Sales Tax Information
Fire Farm, Inc. collects sales tax on orders shipped in Iowa. However, if you have an Iowa State reseller certificate, then you qualify for tax exempt status and will not be charged sales tax for shipments within Iowa. To establish exemption eligibility, your certificate must be submitted prior to the purchase of the product.
Fire Farm, Inc. reserves the right to refuse and/or cancel any order at any time at its sole discretion.
PO Box Addresses
Please note we cannot ship to Post Office Boxes.
Orders Ship From
Orders ship F.C.A. Elkader, Iowa, USA.
Shipping Hours of Operation
We do not ship on weekends or holidays.
All product line orders are shipped UPS Ground. If another carrier is requested, a $25.00 handling fee will be applied to purchase order.
Packaging costs for stock items are included in the price of the product. Special crating charges required for large scale or large volume orders are not included in the purchase price of the product and may be assessed separately.
Produdct Line Items
Fire Farm product line fixtures are made to order and usually ship within 2 to 4 weeks, depending upon production capacity.
Custom fabrication requires a longer lead time depending upon the complexity of the order. Custom lead time is generally 10-12 weeks, and subject to the nature of each project and production schedule. Please contact our factory if shipping deadlines are a concern, and we will do our best to accommodate your schedule. In some cases we can expedite orders for an additional rush charge. Fire Farm, Inc. may require expedited freight service by the carrier of its discretion to guarantee scheduling and safety in transit of custom items.
Shipping Cost Calculation
Fire Farm, Inc. shipping charges are based upon the service requested, dimensions, weight and destination zone of the product ordered.
All prices and payment terms are in US Dollars and are subject to change without prior notification. Fire Farm, Inc. reserves the right to provide special or unique pricing for any product or customer at the sole discretion of Fire Farm, Inc.